Support Center

• Check your network. DETF uses Sepolia testnet (EVM) and Solana devnet. Mainnet settings cause failed transactions or missing balances.
• Use test funds only. Never send mainnet assets to DETF contracts. Get Sepolia ETH from a public faucet.
• Refresh after switching accounts. Reload after changing your wallet extension's active account to update the session.

• "The wrong wallet pops up." Disconnect both in Settings; reconnect your preferred wallet first. Normally, the app routes transactions to the correct wallet automatically.
• "My balance shows zero." Check Sepolia/devnet and your default account in wallet settings. Multiple accounts per chain are supported; the default selects which the app uses.
• "I'm asked to sign a message." Free sign-in, not a transaction; it cannot move funds. It proves wallet ownership for profile edits or airdrop claims.

• "My deposit didn't sell." After migration finalises, claim unsold tokens on the group page under the default Return policy. See Deposit & Sell.
• "I want out of a migration." Deposits are one-way, but you already hold the new token; redeem it anytime for your treasury share. See treasury & exit.
• "My airdrop claim fails." Use the wallet that held the old token at the snapshot block. For social-bot airdrops, first link your Telegram/Discord account to the claiming wallet.

• "I can't create a treasury proposal." Treasury and execution proposals require founders (Tier 1). Other tiers can propose governance where DETF tier rules allow.
• "My tokens don't count in a vote." Weight is snapshotted at proposal creation. Later acquisitions count only for future proposals.
• "How do I join a higher tier?" The lowest tier is self-serve; the DETF grants higher tiers. Ask in its group chat.

Include your wallet address (never your seed phrase!), DETF and transaction hash, if available:

• Group chat — every group's Chat tab is open to everyone and reaches its team and members; forum posting requires membership.
• contact@detf.com — for account-specific issues or anything you prefer not to post publicly.
• Telegram @DETFcomBOT — link your account to reach us in chat.